THE AGENDA

1000 - 1005

Opening Remarks

1005 - 1020

Networking on Sponsors' Booths

1020 - 1035

Banking Transformed - with Jim Marous and Chris Skinner

In this special edition of Banking Transformed, two of the world's top banking and fintech influencers, Jim Marous and Chris Skinner, will talk about the challenges facing the banking industry and present fresh ideas on how banks can prepare for the post-pandemic future.

1035 - 1115

Fireside Chat | Reimagining Digital for 2021 and Beyond

What are the top trends that will continue to shape banking post-pandemic?
How are MENAT banks tackling digital transformation?
What new technologies are critical to delivering the digital experience consumers expect?
How can banks respond to pressure from Fintechs and digital-only challengers?
As a digital banking leader, what are your top priorities for the next 12-18 months?

Amit Malhotra, GM, Head of Personal Banking, Commercial Bank of Dubai
Noman Rasheed, Head of Information Technology, Dubai Islamic Bank
Meital Raviv, Head of Digital Strategy & Fintech Innovation, Poalim Bank
Paul Sommerin, Partner Financial Services MENA, EY
Emily Zhou, VP GLCM, HSBC Middle East Limited

1115 - 1130

Lightbulb Moments | Delivering Digital Banking Innovation

Ian Kerr, Regional Director EMEA, Episode Six

1130 - 1200

Fireside Chat | Beyond Digital: Moving Towards Embedded Experiences

How to future-proof your CX for a post-Covid world?
How to deliver personalised experiences that drive value for both bank and customer?
What should banks look for in a customer data platform?
Optimisation or Transformation: What should your bank prioritise right now?
Accelerating your time-to-market through innovative partnerships
What is the role of branches in this increasingly digital-first world?

Nadim Barrage, Head of Digital Transformation, BankMed
Mike Cunningham, Chief Strategy & Digital Officer, Banque Saudi Fransi
Rohit Garg, EVP and Head of NeoBiz, Mashreq
Maurice Lisi, Head of Digital Channels, Intesa Sanpaolo
Khaled Nabhan, Head of Customer Experience, Bank Audi Egypt

1200 - 1215

Lightbulb Moments

1215 - 1245

Fireside Chat | Driving Innovation in Times of Uncertainty

How should visionary leaders - especially those on the retail side of large, incumbent firms - be thinking about innovation at a time like this?
How have banks' innovation agenda changed since COVID-19?
How can banks foster a culture of innovation?
How can banks structure the innovation ecosystem and partnership approach with startups?

Frederik Bisbjerg, Executive Director - Digitisation, Daman
Javed Edhi, Group Head - Technology & Digital Innovation, SilkBank
Konstantin Tsanis, Digital Transformation Specialist, World Bank

1245 - 1300

Lightbulb Moments

1300 - 1330

Fireside Chat | Leveraging AI to Generate Value at Scale

Why is there an AI adoption gap in the banking industry? What are the key barriers to adoption?
What trends will most impact how you utilise data, analytics and AI in 2021 and beyond?
What are the keys to successfully implementing AI throughout the organisation?

Dr Jassim Haji, Chairperson, Bahrain Artificial Intelligence Society
Shafique Ibrahim, Chief Digital Officer, at Al Fardan Group
Siobhan O'Mahony, Ex-Head of Analytics, Investec Private Bank

1330 - 1345

Lightbulb Moments

1345 - 1415

Fireside Chat | The Future of Banking is Open

Understanding the impact of Open Banking: what will the future role of the bank be?
What is the state of play of open banking in the MENAT region?
What are the partnership features to look for in an over-crowded market?
Creating a mutually beneficial relationship: what should each party bring to the table?

Faraaz Ali, MD, Digital Ecosystems, Open Banking & Partnerships, DBS
Jameel Khan, Head of Digital & Innovation, Mashreq
Vineet Madan, Ex-Head of Retail Banking, Banque Misr
Piotr Pietrzak, Product Director, Opera
Ahmed Saleemi, Department Head, Digital Banking, MCB

1415 - 1430

Lightbulb Moments

1430 - 1500

Fireside Chat | Out with the Old: Innovating Payments for the New Normal

What are the latest innovations in the MENAT payments space?
What are the key architectures and technologies making it easier to maintain, update and extend payment systems?
How can banks optimise operations and generate revenue as they modernise?

Arsalan Ayub, Head of Technology, Payment International Enterprise
Amol Bahuguna, Ex-Head of Payments, Commercial Bank of Dubai
Ian Kerr, Regional Director EMEA, Episode Six
Ibrahim Muhammed, Head of Business Projects, Al Fardan Exchange
Samee Zafar, Director, Edgar Dunn & Company

1500 - 1505

Closing Remarks and End of Summit

WHAT'S ON

The Agenda

All times below are in the GMT/UTC+3 time zone (Riyadh, Kuwait, Doha).

0925 - 0930

Chair's Opening Remarks

0930 - 0945

GLOBAL KEYNOTE

Keynote Interview

Neal Cross, Co-Founder & Chairman, PictureWealth

0945 - 1000

Lightbulb Moments with Sopra Banking

Ge Drossaert, Managing Director, Fidor Solutions, a Sopra Banking Software company

1000 - 1015

Networking

1015 - 1030

Transforming Digital Experience for Banking in the Middle East

The current economic outlook will put pressure on banks to protect revenues, reduce costs, fend off digital disruptors, and continue digital transformation. For banks to win in this new world, it is crucial to innovate and invest in transformation.

During this presentation, Gonçalo will talk about:
‍

Key technology themes in 2021 to unlock growth
Digitisation of the banking customer journey
Aligning your digital sales model with changing customer behaviour

Gonçalo Mateus, Customer Experience Director, Sitecore

1030 - 1045

Digital-only Banks - the Next Step in MENA's Banking Evolution

Raheel Iqbal, Managing Partner, Codebase Technologies

1045 - 1115

KEYNOTE PANEL

Beyond the Pandemic: What's Next for Digital Banking

What are the top trends that will continue to shape banking post-pandemic?
How are MENAT banks tackling digital transformation?
What new technologies are critical to delivering the digital experience consumers expect?
How can banks respond to pressure from Fintechs and digital-only challengers, and how can they foster a culture of innovation?
As a digital banking leader, what are your top priorities for the next 12-18 months?

Rami Al-Kilani, Head of IT & Digital Technology, Safwa Islamic Bank
Ge Drossaert, Managing Director, Fidor Solutions, a SBS company
Amit Malhotra, GM Personal Banking Group, Commercial Bank of Dubai
Grant Viven, Head of Group Digital, Banque Saudi Fransi

1115 - 1130

Lightbulb Moments with Finverity

Alex Fenechiu, Co-Founder & COO, Finverity

1130 - 1200

FIRESIDE CHAT

The Future of CX: From Digital Banking to Embedded Experiences

What are the key CX trends for banking for 2021 and beyond?
How can banks move beyond digital to deliver banking that is both intuitive and invisible?
What is the future of the bank branch?
What should banks look for in a CDP? What are the pitfalls to avoid?

Millie Gillon, Global Head of Client Experience, Standard Chartered Bank
Raheel Iqbal, Managing Partner, Codebase Technologies
Gonçalo Mateus, Customer Experience Director, Sitecore
Maurice Lisi, Head of Digital Channels, Intesa Sanpaolo

1200 - 1215

Effective Customer Engagement Through Omnichannel Marketing Automation in the Banking Industry

Murat Guner, Regional Manager, SmartMessage
Prenthan Naicker, Sales Manager, SmartMessage

1215 - 1245

FIRESIDE CHAT

Building a Data-Driven, AI-Led Enterprise: From Vision to Reality

What are the barriers to making the most of a financial institution’s data?
How effective are your current data and analytics initiatives?
What trends will influence how you utilise data and analytics in 2021 and beyond?
How can banks overcome obstacles to realise the true potential of AI?
Visualising the future: what will the AI landscape look like in 2025?

Shafique Ibrahim, Digital & Payments Expert
Alasdair Kilgour, Head of Partnerships CEEMEA, Tealium
Sudhakar Nibhanupudi, Chief Data Officer, National Bank of Kuwait
Sonny Supriyadi, Head Pricing & Analytics, Maybank

1245 - 1300

How a CDP Can Help Financial Service Organisations in a Time of Uncertainty

How can banking and financial services organisations build customer trust and provide one-to-one engagement in a time when in-person interactions are limited? Join us as we discuss how banking and financial services firms can find growth and opportunity in existing customer data with a Customer Data Platform. During this session, you'll discover how to:

Build trust in times of uncertainty
Create a central source of trusted customer data for your decentralised workforce
Double down on digital in times of lower foot traffic
4 ways Tealium can help
And much more!

Ulisse Sarmiento, RVP Solutions Consulting EMEA, Tealium

1300 - 1330

Retain your Customers for Life

Join CleverTap's Product Expert, Jay Dalvi for an insightful presentation on How to Retain your Customers for Life. Understand why retention determines category leaders through industry best practices and case studies.

Jay Dalvi, Product Expert, CleverTap

1330 - 1400

FIRESIDE CHAT

Innovating Payments for the New Normal

What are the latest innovations in the global payments space?
What are the key architectures and technologies making it easier to maintain, update and extend payment systems?
How to deal with the disruption of IoT, data and blockchain in payments to inform and improve commercial innovation strategies?
What is the future outlook for payments in the MENAT region?

Arsalan Ayub, Head of IT, Payment International Enterprise
Amol Bahuguna, Senior Advisor, Digital Fintech Hub MENA
Mohit Gupta, Director, Mastercard Send MENA
‍Ian Kerr, Regional Director EMEA, Episode Six
Samee Zafar, Director, Edgar & Dunn

1400 - 1415

Digital Banking Innovation

This session will discuss how Episode Six is working with global banks and FinTechs to support time to market of innovative digital banking journeys.

Ian Kerr, Regional Director EMEA, Episode Six

1415 - 1445

FIRESIDE CHAT

The Future is Open: Ushering in a New Era of Innovation

Understanding the impact of Open Banking: what will the future role of the bank be?
What is the state of play of open banking in the MENAT region?
What are the partnership features to look for in an over-crowded market?
Creating a mutually beneficial relationship: what should each party bring to the table?

Faraaz Ali, MD, Digital Ecosystems, Open Banking & Partnerships, DBS Bank
Mohamed Roushdy, Founder, Fintech Bazaar
Fawaz Shakralla, Head of IT, BIPD
Konstantin Tsanis, Digital Transformation Specialist, IMF/World Bank

1445 - 1500

SCF - The Way to Sustainably Resume Economic Growth

Covid was identified as a supply shock induced economic slowdown that originated from the inability to produce and supply goods or services. Thus, supply chains have had to adapt. Cash is not sufficient for operations to return to “normal”. Thankfully the solution is here and it’s called Supply Chain Finance.

Alex Fenechiu, Co-Founder & COO, Finverity

1500 - 1530

FIRESIDE CHAT

Transforming the SME Lending Experience

What are the basic needs and pain points of SMEs? What do they expect from a bank?
When is an ecosystem successful? What are the success criteria?
What are the key issues and considerations for the deployment of a digital-first SME lending strategy?
What are some of the emerging products that will be significant for SMEs as we move into the future?

Saad Ansari, Co-Founder & CEO, Xpence
Suraj Gopal, Investment Director, Beehive
‍Viacheslav Oganezov, Co-Founder & CEO, Finverity

1530 - 1545

Lightbulb Moments with Refinitiv

Aravind Narayan, Global Director, Sales Strategy & Execution, Refinitiv

1545 - 1615

FIRESIDE CHAT

Compliance Risk in a New Paradigm

What are the key steps to managing risk in periods of disruption?
How can financial institutions balance compliance with digital experience?
What are the key strategies to manage cost of compliance?
What are the latest innovations developments in the RegTech space?

Adeel Mirza, Head of Compliance, Delma Exchange
Aravind Narayan, Global Director, Sales Strategy & Execution, Refinitiv
V Ramkumar, Senior Partner, Cedar Management Consulting
Subas Roy, Global Chair, International RegTech Association

1615 - 1630

Lightbulb Moments with Equisoft

Simon Richardson, Vice-President EMEA & APAC, Equisoft

1630 - 1700

FIRESIDE CHAT

Reinventing Wealth Management for the Digital Age

What are the evolving needs of an investor and what do advisors need to do to stay relevant?
What are the main barriers to digital transformation in wealth & asset management?
How to generate value across an end-to-end digital investment experience?
Why do some robo platforms succeed and others fail?

Simon Richardson, Vice-President EMEA & APAC, Equisoft
Ned Phillips, Founder & CEO, Bambu

1700 - 1705

Chair's Closing Remarks and End of Summit

DIGIBANK MENAT SUMMIT

MEET OUR SPEAKERS

THE AGENDA

The Agenda

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