Registration

Opening remarks

Navigating the currents: The future of digital banking

• Disrupting the disruption: Where is African banking heading next?
• Sleepless nights: What are the top 5 challenges facing bank CXOs in 2024?
• ESG, Gen AI, embedded finance: What's the next big thing in banking?
• Eyes wide open: How will the bank of the future look like?

Lightbulb moments

Breaking barriers: Strategies to drive financial inclusion

• Beyond mobile money: New approaches to boost financial inclusion
• Rural banking: Designing products that connect, not exclude.
• Bridging the gender gap: How can digital banking empower African women?
• Fintech & NGOs: How can partnerships unlock financial access for all?

Lightbulb moments

Networking break

Lightbulb moments

Hyper-personalised banking: The new CX paradigm

• Omnichannel journeys: How can banks remove friction across touchpoints
• Automation vs. human touch: Finding the right balance in Africa's CX.
• Beyond transactions: Can AI chatbots build emotional connections in Africa?
• Measuring CX success: What metrics matter in Africa's digital banks?

Lightbulb moments

The collaborative edge: Unlocking success in bank-fintech ventures

• Finding the right fintech partner: Skills, not just startups.
• Collaboration, not competition: How can banks & fintechs win together?
• Data & APIs: Sharing the pie without losing control.
• Co-creating the future: Can banks & fintechs design Africa's next big thing?

Lightbulb moments

Beyond mobile money: The future of African payments

• Mobile money 2.0: Adapting to stay ahead in Africa's evolving landscape.
• Cashless revolution: How can Africa leapfrog cash with QR codes & wallets?
• Blockchain payments: Can Africa lead the way in secure cross-border transactions?
• Real-time payments: Are we getting there?

Lightbulb moments

Securing trust: New tactics to enhance cybersecurity

• Hacking the hackers: Next-gen technologies to outsmart evolving threats
• The human factor: How can banks address the human vulnerabilities that compromise security?
• Walking the tightrope: How to balance convenience and security?
• Beyond compliance: How can banks build lasting digital trust with customers?

DigiBank Awards

Closing remarks

VIP networking lunch