DigiBank Summit & Awards East Africa

IDEAS, INSIGHTS & INSPIRATION

THE AGENDA

0800 - 0915

Registration

0915 - 0920

Opening Remarks by Summit Chair

Elliott Gotkine, International Journalist

0920 - 0935

Lightbulb Moments: BPC

Frank Molla, Managing Director SSA, BPC

0935 - 1005

KEYNOTE PANEL

African Banking in the New Reality: Trends & Outlook

What are the top trends reshaping the African banking landscape?
How are African banks responding to the threat of disruption?
How African banking will evolve over the next 5 years?

Amrit Gayan, Chief Operating Officer, SBM Bank Kenya
Raphael Lekolool, Managing Director, Post Bank
Frank Molla, Managing Director SSA, BPC
Matteo Rizzi, Co-Founder, FTS Group
Vishal Singh, Regional Head, Africa, iGCB, Intellect Design Arena

1005 - 1020

Ecosystem - The Future of Consumer Banking

Dimple Himashi DeSilva, Head Digital Channels, iGCB, Intellect Design Arena

1020 - 1045

Networking Break

1045 - 1100

Fireside Chat: Building Nigeria's First Fully Digital Bank

Solomon Ayodele, Head of Innovation, ALAT by Wema

1100 - 1115

Lightbulb Moments: Daon

Barry Moys, CEO Africa, Daon

1115 - 1145

CIO PANEL (PART A)

Bank 4.0: Building the Bank of the Future

What challenges are top-of-mind for today's digital leaders?
Where are the emerging areas of transformation?
What are your strategic priorities for the coming 12 months?

Sahil Arya, CIO, Gulf African Bank
George Mensah, Director of Technology, Consolidated Bank
Barry Moys, CEO Africa, Daon
Jaine Mwai, Chief Information Officer, SCB Kenya

1145 - 1200

Changing the Digital Financial Services Landscape

Susan Mwinza, Presales Consultant, Codebase Technologies

1200 - 1230

CIO PANEL (PART B)

Bank 4.0: Building the Bank of the Future

What challenges are top-of-mind for today's digital leaders?
Where are the emerging areas of transformation?
What are your strategic priorities for the coming 12 months?

Solomon Ayodele, Head of Innovation, ALAT by Wema
Kalu Emmanuel, VP Operations, Union Systems
Charles Kinyanjui, Head New Ventures, National Bank of Kenya
Ajmair Riaz, Head of Consumer & SME Transformation, AMEA, SCB
Obinna Ukwuani, Chief Digital Officer, Bank of Kigali

1230 - 1245

Lightbulb Moments: Union Systems

Kalu Emmanuel, VP Operations, Union Systems

1245 - 1315

Creating Tomorrow’s Customer Experience Today (Part A)

What is the current state of customer experience in digital channels?
What are the greatest opportunities to improve customer outcomes through digital?
What is return on experience (RoX) and how banks can measure it?

Carolyne Agudo, Head Service Experience, Housing Finance Bank
Ashish Baghel, Head, Digital Banking Channels, Prime Bank Africa
Dorothy Jumba, Head of Customer Experience, HF Group
Susan Mwinza, Presales Consultant, Codebase Technologies

1315 - 1415

Networking Lunch

1415 - 1430

Lightbulb Moments: Infobip

Loren Lubanga, Key Account Executive, Infobip

1430 - 1500

Creating Tomorrow’s Customer Experience Today (Part B)

The move towards partnerships and platforms: how to smooth end-to-end processes?
Ensuring that the first touchpoints win customers over: how to successfully compete in an age of switching?
Optimising digital onboarding processes for the future: how can cost and time savings be achieved?

Oreoluwa Ajayi, Associate Director, Identitypass by Prembly
Russell Akuom, Head of Group Payments, Letshego
Pauline Macharia, Director Customer Experience, SBM Bank Kenya
Nemanja Kostic, Account Executive, Infobip

1500 - 1515

Lightbulb Moments: Identitypass by Prembly

Seun Alabi, Director, Data Partnerships, Identitypass by Prembly

1515 - 1545

Leveraging Data & Analytics to Deliver Next-Gen Banking

What are the ways data is transforming the end-to-end customer experience?
How can banks extract the most revenues from their data —and at what cost?
How to overcome challenges in moving to cloud data ecosystems?
How effective are your current data and analytics initiatives?

Olu Meyanbe, Regional Head, Strategic Business Analytics, SCB Kenya
Hartnell Ndungi, Chief Data Officer, Absa Bank Kenya
Biko Nyabuti, Head - Data Analytics, I&M Bank
Rahul Chaturvedi, Regional Head MEA, Perfios Software Solutions

1545 - 1600

Lightbulb Moments: Perfios Software Solutions

Rahul Chaturvedi, Regional Head MEA, Perfios Software Solutions

1600 - 1630

Creating a Financially Inclusive Future: The Role of Digital

How are you enabling more inclusion through digital?
Where is financial inclusion falling short in your eyes?
What are the newest solutions coming to the fore?
What is the role of partnerships and regulation?

Yared Endale, Senior Director – DFS, Cooperative Bank of Oromia
Jean Claude Gaga, Managing Director, Airtel Money
Angela Mwirigi, Director Digital Financial Services, KCB Bank Group

1630 - 1700

DigiBank Awards

1700 - 1700

End of Summit

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