DigiBank Africa Summit

IDEAS, INSIGHTS & INSPIRATION

THE AGENDA

DAY ONE, 29 JUNE 22

DAY TWO, 30 JUNE 22

0910 - 0915

Opening Remarks by Elliott Gotkine, Summit Chair

0915 - 0920

Welcome Address by ProgressSoft Corporation

0920 - 1000

Banking in Africa - A Digital Outlook

What are the current trends shaping the future of payments in the African market, and how can financial institutions manage their digital transformation plans to meet new market needs? Join ProgressSoft's session for the recommended areas of focus, opportunities and solutions to cater to the changing African payments landscape, advance your financial institution's financial services, and expand access to unbanked and underbanked populations.

Adrien Rigaudie, Business Consultant, ProgressSoft Corporation
‍Samer Akrouk, Business Development, ProgressSoft Corporation

1000 - 1030

Building the Bank of the Future (Part A)

What are the top trends reshaping the African banking landscape?
How are Africa's banks tackling digital transformation?
What new technologies are critical to delivering the digital experience consumers expect?
How can banks respond to the threat of disruption?
What are the top strategic priorities for digital leaders over the next 12-18 months?
What will be bank of the future look like?

Carole Karema, Head of ICT, Equity Bank
Nvalaye Kourouma, Chief Digital Officer, Ecobank
Sahil Arya, Head of Banking Technology, Gulf African Bank
Samer Akrouk, Business Development, ProgressSoft Corporation

1030 - 1100

Changing the World of Digital Financial Services

Paul's keynote will address the imperatives of building a neobank or digitization effort for legacy institutions. Whether an organization is trying to get a banking license, be 'first to market' with a new product, or get the innovation edge over the rest of the competition, speed to market is of the essence. The keynite will address key points for upcoming neobanks and legacy institutuions looking to launch a digital arm.

Paul Nilsen, Commercial Director / Managing Director Africa, CIS and Global SaaS, Codebase Technologies

1100 - 1130

Building the Bank of the Future (Part B)

What are the top trends reshaping the African banking landscape?
How are Africa's banks tackling digital transformation?
What new technologies are critical to delivering the digital experience consumers expect?
How can banks respond to the threat of disruption?
What are the top strategic priorities for digital leaders over the next 12-18 months?
What will be bank of the future look like?

Adewale Salami, CTO, First Bank of Nigeria
Peter A Daniels, Head Digital Banking, Polaris Bank
Ruhling Herbst, Executive Head: Africa Business Development, BankServAfrica

1130 - 1200

Networking Break

1200 - 1230

Next-Gen Customer Experience in Digital Banking (Part A)

How can you deliver personalised experiences across every touchpoint?
How to leverage design thinking for customer-centric digital experiences?
Transforming the onboarding experience: What are the best practices?
What should banks look for in a customer data platform?
How can banks balance customer experience with security?
What is the future of the bank branch?

George Mensah, Group CIO, Fidelity Bank Ghana
Emmanuella Nzahabonimana, Head of IT, bpr Bank Rwanda
Shina Atilola, Executive Director, Retail, Digital and Transaction Banking, Premium Trust Bank
Paul Nilsen, Commercial Director / Managing Director Africa, CIS and Global SaaS, Codebase Technologies

1230 - 1300

Lightbulb Moments: BankservAfrica

Ruhling Herbst, Executive Head: Africa Business Development, BankServAfrica

1300 - 1400

Networking Break

1400 - 1430

Building A Relationship Bank for A Digital World

Introduction
Digital Banking in Africa today
Humanising Relationships in a digital world
The ''Real-Time Factor''
Freshworks - Your Tech Partner for Delightful Digital Experience

Jennifer Jemedafe, Founder & CEO, Retention Concierge

1430 - 1500

Hunt or Be Hunted: Cybersecurity in the New Normal

Deciphering the post-pandemic threat landscape
Ensuring your third party vendors are keeping up with the same cyber hygiene you are
Dealing with growing insider threats as employees continue to work from home
Establishing a Zero Trust approach to security
The evolving role of the CISO

Zechariah Akinpelu, CISO, Unity Bank
Ronald Martey, CISO, GCB Bank Limited
Gil Klein, EMEA Sales Director, AU10TIX

1500 - 1530

The ID Verification Technology that Detects Fraud You Cannot See

Gil Klein, EMEA Sales Director, AU10TIX

1530 - 1600

DigiBank Awards

1600 - 1630

DigiBank Awards

1000 - 1005

Opening Remarks by Elliott Gotkine, Summit Chair

1005 - 1030

Omnichannel Banking, From Transactions to Experiences

Delivering an incredible customer experience does wonders for a bank - increasing customer satisfaction, opening up opportunities for additional business, and getting referrals with positive word-of-mouth. However, many banks struggle to deliver a positive experience in a way that is scalable. We will discuss how to leverage bid data and use omnichannel marketing automation to deliver better personalized experiences to customers, from their initial onboarding all the way to turning them into advocates.

Candas Guler, VP of Product, D-engage

1030 - 1100

Transforming the SME Banking Experience

Using technology to spur SME lending across Africa
The deployment of a digital-first SME lending strategy
Creating a fast and seamless onboarding experience for SME. customers
Rise of tech players and alternative financing platforms
Beyond-banking ecosystem offerings: How to thrive in an ecosystem

Funsho Idowu, CEO, BankSofri
Owureku Asare, Head Digital Solutions, Group Commercial Banking, EcoBank
Samuel Joseph, Co-Founder & CEO, Woodcore

1100 - 1130

Next-Gen Customer Experience in Digital Banking (Part B)

How can you deliver personalised experiences across every touchpoint?
How to leverage design thinking for customer-centric digital experiences?
Transforming the onboarding experience: What are the best practices?
What should banks look for in a customer data platform?
How can banks balance customer experience with security?
What is the future of the bank branch?

Kevin Rudahinduka, Transformation Director, Bank of Kigali
Mumbi Odame, Head: Client Experience, Rand Merchant Bank
Sulaiman Mugalasi, Head of IT, KCB Bank Uganda
Jennifer Jemedafe, Founder & CEO, Retention Concierge
Candas Guler, VP of Product, D-engage

1130 - 1200

Improve Customer Service and Reduce Costs

This presentation will address ways in which various technological solutions can be used to improve customer service and reduce costs for companies in the banking industry.

Sibusiso Zondi, Business Development Executive, Winjit

1200 - 1230

Data-Driven Banking: From Vision to Reality

How effective are your current data and analytics initiatives?
What trends will most impact how you utilise data and analytics in 2021 and beyond?
Variety, velocity, volume: how can banks get the most value from big data by managing the three ‘v’s?
The legacy systems challenge: to what extent can data analytics be optimised without a major legacy overhaul?
Envisioning the future of the open data economy: where will things move from here?

Olamide Jolaoso, Head of Data Analytics, Wema Bank
Mark Nasila, Chief Analytics Officer - Chief Risk Office, FNB
Stu Chalmers, AVP for Sales and Business Development, Winjit South Africa

1230 - 1300

Evolution of Banking Infrastructures

This session will discuss the evolution and importance of banking infrastructure in Africa and how solid infrastructure can be a recipe for rapid response to building financial inclusion solutions.

Samuel Joseph, Co-Founder & CEO, Woodcore

1300 - 1300

End of Summit

AFRICA EDITION

29-30 JUNE, KIGALI

THE EVENT HAS NOW CLOSED

Africa's leading digital banking event

MEET OUR SPEAKERS

Who should attend

Experience the power of community

01.

Network with your peers

02.

Learn and collaborate

03.

Discover new innovations

A highly focused audience

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THE AGENDA

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